Sportaza Casino - The player's deposit was not credited.

Non assegnano i bonus che promettono inventandosi una scusa. 

Percentuale di vincita quasi 0%

Ho effettuato quasi un mese fa un deposito di 22 euro….mai accreditato e neanche rimborsato.

Ho chiesto di chiudere il conto diverse volte…..e mi inviano mail con scuse ingiustificate ma il conto è sempre aperto

Hello Tony82,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sportaza Casino. Please allow me to ask you a few more question before we would move forward.

Do I understand it correctly that your deposit was not credited or did you mean the bonus? What exactly do you meant with the 0% win rate? Is your account currently still active?

Please send your communication between you and the casino to nikolas.b@casino.guru.

Looking forward to your answer.

Regards,

Nick

Diciamo che i problemi sono tanti.

ho solo versato in questo casino….mai una vincita!!!

Importo non accreditato di 22 euro….mi hanno detto che è sotto verifica del dipartimento…..

mi rendo conto che è un casinó molto scarso anche se i giochi sono tanti.

adesso il conto è chiuso e non posso più accedere.

Hello Tony82,

Since when exactly is your deposit missing? What payment method did you use?

As for the win part, it is all about the RNG and sometimes you win sometimes you lose it can't really be affected unless you find something that would prove that the casino rigged the games.

Looking forward to your answer.

Regards,

Nick

Hello Tony82,

As it is already more than 3 weeks since your uncredited deposit, I will be forwarding your complaint to my colleague Tomas who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Tony82,

I will assist you with the complaint from now on. I would like to ask the representatives of Sportaza Casino to join the discussion and help us resolve the issue.

Sportaza Casino,

did you examine why the funds didn't go through? Could you give an explanation of the situation?

c'è una ricevuta di 22 euro emessa il giorno 7 maggio che io ho presentato. Sportaza per favore mettete il vostro screenshot dove risulta questo pagamento sul mio conto.....

We would like to ask Sportaza Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear all,

Thank you for contacting us!

First and foremost, we would like to apologise for the inconvenience caused. Having made a thorough investigation into the missing deposit, it was credited to the account of the user and subsequently refunded to their payment method (as the account was closed). Please let us know if you have any other questions regarding this issue.

Best regards,

Sportaza.com

RISOLTO.....RIMBORSO ACCREDITATO SUL CONTO.

GRAZIE

CI VOLEVA CASINOGURU PER RISOLVERE IL PROBLEMA.

SPORTAZA HA SEMPRE CONFERMATO CHE IL RIMBORSO DOVEVA AVVENIRE DALL'ENTE GESTORE DEL CONTO.

CMQ BRUTTA ESPERIENZA CON SPORTAZA.....NON CONSIGLIO ASSOLUTAMENTE!!!!

Dear Customer,

Thank you for your reply!

We are glad that the issue is resolved and would like to apologise for the caused inconvenience once again. You can rest assured that we are constantly working on improving the level of our service.

Should you have any other questions, feel free to contact us via Live Chat.

Best regards,

Sportaza.com

Hello Tony82,

thanks for confirming your issue got resolved, and you received the refund. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with any other casino in the future. We are here to help.