Sportaza Casino - Player's withdrawals are delayed.

I played and won about 468 euros. I made 2 withdrawals, one for 188 and one for 280.

Dear jdgonzalezg24,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Sportaza Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Do I understand correctly that currently instead of 2 withdrawal requests submitted on 17/9/2024, there is only one withdrawal request pending from 2/10/2024?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

This casino does not do KYC because it says that it is not necessary to verify, I have not made any withdrawal because I registered, I won and I wanted to withdraw my winnings to eventually continue playing and I have not used any bonus right now there is only one withdrawal request for 400 euros I put the screenshot

Thanks for your reply.

Please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

I will set the timer for an additional 8 days to allow the casino two full weeks to process the payment. If there’s no development by Wednesday next week, we will intervene. Let’s stay positive and hope for some good news regarding your withdrawal. Thank you in advance for your patience.

Dear jdgonzalezg24,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.