Sportaza Casino - Player's withdrawal is delayed.

Unfortunately, I didn't intend to write here, but the casino is delaying my withdrawal.

About 10 days ago, I contacted their customer service and received a very polite response that the money would be paid out within the next three working days. I have a screenshot as evidence.

Ironically, I responded to that by saying I felt it would take a month.

As expected, their deadline has passed and I'm still waiting for the payment.

Dear vladan4053,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Sportaza Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thanks for the reply.

I have not used any bonuses and promotions, no additional verification is required.

Here I will share with you a screenshot of a conversation with customer service from last week.

The conversation used in the chat is German

This is a chat in German where they tell me that the payment will be made in the next "3 working days", to which I ironically reply that it will all take a little longer8, at least another 20 days and that I will apologize in advance.

Of course, time has passed, the chat answers are now copy/paste the same:

Have patience, our financial regulation.. blah blah

I want to remind you, as Casinoguru, that you have given this Casino a STRONG rating, the maximum level of security, and that you need to have some responsibility towards us players who appreciate your past work and we look at you as our "police" who protect us from such casinos.

Obviously, this is a "dirty" tactic of the Casino, which aims to make the unstable player angry, cancel his payout and then gamble away the money.

Please warn this Casino.

Thank you

Here is the new contact of Chat, in German language, where you can see the classic RUDE of its employees where they openly LEAVE THE CHAT when they are politely reminded of their promises from the previous week.

Money paid out ✅️

Thanks to the Casino Guru team for their help.

Dear vladan4053,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Tomas

Casino.Guru