Sportaza Casino - Player's withdrawal is delayed.

I am waiting for the withdrawal of 150 euros for 15 days now, despite the fact that the maximum withdrawal time is 3 days.

Withdrawal ID is 508340733.

Sportaza customer service is repeating that they notice a delay , my withdrawal is being processed and is in safe hands and will finish as soon as possible.

I fell cheated as noone is taking any action.

Please assist.

Thanks,

John

Dear jkbadouvas,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Sportaza Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Καλησπέρα σας,

έχω κάνει αναλήψεις επιτυχημένες στο παρελθόν, ναι. Δεν είχα ποτέ πρόβλημα.

Τα κέρδη είναι με κατάθεση και όχι από μπόνους.

επίσης, έχω περάσει KYC σωστά.

Από την Sportaza παραδέχονται την καθυστέρηση αλλά μου δίνουν συνέχεια τις ίδιες δικαιολογίες, χωρίς ουσιαστικά να κάνουν τίποτα!



Thank you very much, jkbadouvas, for providing the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear jkbadouvas,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Sportaza Casino representative to join this conversation.

Dear Sportaza Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

Dear jkbadouvas,

We are pleased to inform you that your withdrawal request has been completed.

Kind Regards,

Sportaza Team

Dear jkbadouvas,

Could you please confirm, if you have received the withdrawal?

Hello,

Yes I can confirm that.

For Sure I will not use sportaza again.

Thank you CasinoGuru!

Dear jkbadouvas,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru . An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Mirka

Casino.Guru