Sportaza Casino - Player's withdrawal has been delayed.

Hello, I have been trying to receive my money from this platform for over 30 days now, and I keep getting deceived. Each time, they come up with an excuse, saying they're having problems with the withdrawal option and ask me to cancel and request it another way. Then, more than 7 days pass, and it's the same story. I feel deceived. If you can, please help me get my money.

Dear Rafaaziildo,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Sportaza Casino and understand your concern. Please allow me to ask you a few questions to clarify the situation.

Is it my understanding that your cashout requests are shown as pending for 7 days and then are canceled?

Have you made any successful withdrawals before?

Could you please confirm if you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Good afternoon, I've followed all the steps that the support team instructed me to take and so far nothing has happened.

it's the first time I'm withdrawing from this platform and I'm already having a horrible experience...

i hope you can help me get my money so i can come back and retract my post of indignation.

Thank you for your reply. Could you please confirm if you passed the full KYC verification?

Also, please forward me all the communication between you and the casino customer support (screenshots, chat transcripts or emails) regarding the problem with your withdrawal at veronika.l@casino.guru.

To see how disorganized they are, they could have claimed that... they didn't even ask for KYC, I'm going to try to recover the chat transcripts, which I find difficult because they're not saved...

Do I understand correctly that you have not sent your identity documents for verification yet? Is there a possibility to verify your identity in your casino account?

Dear Rafaaziildo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

the withdrawal was marked as complete on the website and so far nothing has landed in the account.

Thank you for letting me know. Could you please specify when exactly was your withdrawal marked as completed in your casino account?

Dear Rafaaziildo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.