The player from Germany had his account blocked in the casino. We rejected the complaint as it was sports betting related.
Sportaza Casino - Player's account was blocked.
Amount: €1,724
Sportaza Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
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1 year ago
Translation
My account was closed and my bets canceled with no evidence
Automatic translation:
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1 year ago
Dear Chakala1974,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Sportaza Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly was your account blocked?
- How did you learn about your account being blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer)
- Did you achieve your current balance with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 year ago
Translation
Hello. I've been playing at Sportaza since the beginning of April 2023 and my account was blocked yesterday (04/10/2023). Here is the email :
" Dear Sami ****,
Thank you for contacting our Sportaza.com customer service.
We would like to inform you that your account did not pass the verification process for our project and has now been closed without the right to be re-opened under Section 9.1 of our Terms and Conditions.
All your winnings have been voided.
If you have further questions, contact us via support@Sportaza389406.com or via live chat .
Best regards
Customer Service Sportaza.com "
I only played sports, so no casino.
2 x €800 were in payout mode and €124.85 in credit.
Of course, I was very happy to use the possible bonuses every time. That is my right.
Thanks in advance
Sami
Edited by a Casino Guru admin
Automatic translation:
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1 year ago
Dear Chakala1974,
Please understand that if you only placed bets on sports betting and your account has been blocked, the casino probably detected activity that requires further investigation. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.
I'll send you our recommendations for websites that deal with sports betting issues, shortly.
Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into issues with any online casino and we will try our best to help.
