The player from Italy had a withdrawal request at a casino, which was then asked to be cancelled and resubmitted using a different method. Even after successful past withdrawals, the casino has not given reasons for this requirement, and has not provided any updates on the situation. Player’s complaint has been resolved successfully.
Sportaza Casino - Player is dealing with withdrawal delay and lack of communication.
Amount: €180
Sportaza Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Hello, I made a withdrawal request at this casino which the next day asked me to cancel and repeat it using a different method. They didn't provide any reasoning for this, even though I've successfully withdrawn using the previous method in the past.
Today, they aren't able to provide me with any updates about the withdrawal, and they only refer me to leave notes for the relevant department.
I wouldn't recommend this at all.
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1 year ago
Dear piero9990,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.
Could you please advise if you have been informed about any alternative method to withdraw your winnings? Was your account verified successfully in the past?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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1 year ago
Translation
Hi, I managed to make the withdrawal, it was processed but I still haven't received anything and they don't want to provide me with a receipt... it sounds like a scam to me
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1 year ago
Thank you, piero9990, for the update. Could you please advise when was your withdrawal processed? Which alternative payment method has been used?
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1 year ago
Dear piero9990,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Translation
Received late, I do not recommend playing on this site
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1 year ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, piero9990, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
