Sportaza Casino - Player is dealing with withdrawal delay and lack of communication.

Hello, I made a withdrawal request at this casino which the next day asked me to cancel and repeat it using a different method. They didn't provide any reasoning for this, even though I've successfully withdrawn using the previous method in the past.

Today, they aren't able to provide me with any updates about the withdrawal, and they only refer me to leave notes for the relevant department.

I wouldn't recommend this at all.

Dear piero9990,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings? Was your account verified successfully in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi, I managed to make the withdrawal, it was processed but I still haven't received anything and they don't want to provide me with a receipt... it sounds like a scam to me

Thank you, piero9990, for the update. Could you please advise when was your withdrawal processed? Which alternative payment method has been used?

Dear piero9990,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Received late, I do not recommend playing on this site

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, piero9990, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru