Spinsy Casino - Player seeks refunds after he cannot access the casino website.

While i was winning, the didn’t pay me for a week. So i started to play more and When i started to lose , they were paying me 500€ 1 week later . Now that i m 6000€ loser , i tried to enter to the casino and the county doesn’t let me because this casino is illegal with unauthorised gambling services. I want my money back or i go with the law and they ll pay 200.000€ . I ll stop only if they give my money back

Dear SOTOSDAT,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify if you received your 500€ withdrawal?

What is the current balance in your casino account?

Have you contacted the casino customer support via email after you found out that your government blocked access to the casino website?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Yes I received the withdrawal 500€ but i was waiting 8 days until they see that i deposit more than 1000€ . Now my balance is 0 . I contacted with the casino. And after begging them 10 times finally they closed my account when i told them that i ll go via law