Spinsy Casino - Player seeks refunds after he cannot access the casino website.

While i was winning, the didn’t pay me for a week. So i started to play more and When i started to lose , they were paying me 500€ 1 week later . Now that i m 6000€ loser , i tried to enter to the casino and the county doesn’t let me because this casino is illegal with unauthorised gambling services. I want my money back or i go with the law and they ll pay 200.000€ . I ll stop only if they give my money back

Dear SOTOSDAT,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify if you received your 500€ withdrawal?

What is the current balance in your casino account?

Have you contacted the casino customer support via email after you found out that your government blocked access to the casino website?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Yes I received the withdrawal 500€ but i was waiting 8 days until they see that i deposit more than 1000€ . Now my balance is 0 . I contacted with the casino. And after begging them 10 times finally they closed my account when i told them that i ll go via law

 Am I correct in understanding that the €6,000 was lost during regular gameplay?

If the casino paid out your winnings and subsequently closed your account only after your balance reached zero, I’m afraid we will not be able to assist further. Please understand that casinos are generally entitled to close player accounts without providing a specific reason, provided that all rightful winnings have been paid out.

Can you do something to give me some money in my bank account please? Pleaseee

Dear SOTOSDAT,

I’m sorry to inform you that we are unable to assist in recovering the money you lost at the casino during regular gameplay.

Please be advised that we generally recommend players wait up to 14 days for their withdrawal requests to be processed and paid by the casino. During this period, it is important to resist the temptation to cancel the withdrawal and continue playing. If a withdrawal is canceled and the funds are subsequently lost through gameplay, we are unable to request assistance or a refund from the casino.

In your case, the casino closed your account only after your balance was depleted. Therefore, we will proceed with closing your complaint.

We regret that we could not provide further assistance in this matter. Should you encounter any issues with this or another casino in the future, please do not hesitate to reach out to us.

Best regards,

Veronika

Casino.Guru Complaint Resolution Center