The player from Portugal had been waiting for withdrawals since the 17th of February. Despite having contacted support, her withdrawals remained under review, leaving her discouraged. The Complaints Team noted that the player did not respond to requests for information, resulting in the rejection of the complaint.
Spinsy Casino - Player's withdrawals are delayed and under review.
Amount: €160
Spinsy Casino
Safety Index:Above averageSafety Index
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6.7
Spinsy Casino has a Safety Index of 6.7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 weeks ago
Public
Public
1 month ago
Translation
Good evening.
I've been waiting for my withdrawals since Monday the 17th of this month.
They just give me excuses and more excuses. They told me 3 working days and it's already been 4.
I've given up hope of seeing my money, I've been wronged in every way, and my withdrawals are still under review, I can't get any bonuses or use the coins in the store.
I've already spoken to 24-hour support and sent an email to. Customer support and emailed my supposed account manager, to which I have received no reply.
I don't recommend this casino as they are scammers
Automatic translation:
Public
Public
1 month ago
Dear martabrito191084,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Tomas
