The player from Austria requested a withdrawal of 500 euros on November 30th and still has two other pending requests and no payments received yet. The support team's responses about delays and needing patience are unsatisfactory.
Spinsy Casino - Player's withdrawal has been delayed.
Amount: €1,400
Spinsy Casino
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Case opened
Current status
Waiting for player to reply
5d 18h 19m 50s
Case summary
yesterday
Public
Public
1 week ago
Translation
Hello,
On November 30th, I requested a withdrawal of 500 euros. There are still two other pending requests, and I haven't even received the first 500 euros yet.
The support team always gives the same response: delays, patience. Am I supposed to wait 2 months for 1400 euros? That's not acceptable.
Could you please help me?
Best regards,
Automatic translation:
Public
Public
1 week ago
Dear Conny42,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinsy Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please share a screenshot confirming the verification status of your player's account?
- Could you please share screenshots of your pending cashout requests with the date visible?
- Share screenshots here or send the information to my email at tomas@casino.guru
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
Public
Public
1 week ago
Translation
Hello Thomas, I have sent you an email.
today I got the first payout 900 are still open for payout
lg
Automatic translation:
Public
Public
yesterday
Thanks for your patience.
Have you recently successfully withdrawn any amount from the casino?
Could you please share with me your communication with the casino with any explanation or justification for the delay? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
Conny42 has 5d 18h 19m 50s to reply
