Spinsy Casino - Player’s winnings are delayed at Spinsy Casino.

Hello, my issue concerns Spinsy Casino and their slow processing of my winnings, as well as the unreasonably long time I have to wait for the withdrawal of my winnings to my account.

Background: I won €70,000 playing blackjack at Spinsy. I have been requesting to expedite the withdrawals and process them almost daily. They do respond, but always say that the casino is experiencing delays in processing withdrawals.

They process withdrawal requests every third business day (Mon-Fri) and only allow withdrawals of €500 at a time. This means that I would have to wait a very long time to get my winnings to my account. At this pace, it will take almost two years. I believe this is an unreasonable amount of time, and I have asked them to increase the withdrawal limits, which are currently €500/day and €7,000/month. However, with their current withdrawal processing pace, I can only withdraw around €2,500-3,000 per month.

This is the problem. I believe it is unreasonable for me to have to wait nearly two years for my winnings to be fully withdrawn at the current pace. I have asked if they could increase the withdrawal amounts, for example, to €1,500 per withdrawal. According to them, this is not possible because I am at VIP1 level. This would only be possible at VIP5, which would require being a millionaire and losing enormous sums of money to the casino. I know this from experience, as I was once at level 3 and had a daily turnover of about €200,000. However, I no longer wish to play, but to withdraw my winnings.

Spinsy Casino has noticed this and has deliberately slowed down and made my withdrawals more difficult, processing them slowly and even lowering me from VIP3 to VIP1 (the lowest possible level).

My question is whether you have the possibility to help me speed up the withdrawal of my winnings, as it is not reasonable to wait almost two years for my funds to be fully withdrawn at the current pace.

Spinsy's terms and conditions state that they have the right to process withdrawals every third day, but I am asking for some understanding here because I have a large sum of money in my account, and I would like to withdraw it, but the withdrawal time is approaching two years at the current pace.

I have also asked several times if they need any documents related to my account. They have not requested KYC information from me yet, even though I have asked multiple times if they would like me to provide it.

I would appreciate your response.

Dear SantaClaus10,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinsy Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please provide evidence of the casino not adhering to the designated withdrawal limits?

• Share screenshots, such as the record of your withdrawal history or communication with the casino confirming the situation.
• Alternatively, share the information with me via email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

"Hi, I replied to your email."

-SantaClaus10

I understand the delay in withdrawals of such amount and the VIP status returned to the base must be frustrating.

• Do your withdrawals proceed normally since your last reply?
• Has the casino identified any obstacles I cashing out your winnings?

Please let me know.