Spinsy Casino - Player experiences significant withdrawal delays.

I have a balance of circa $177,000.

I have no restrictions on my account, nor have I used bonus funds or subject to any KYC.

The casino uses a vip system to determine withdrawal limits, my most recent level was the highest allowing me to withdraw $2,500 per day up to $25,000 per month as per the terms and conditions listed on their site.

I submitted my first withdrawal which was processed successfully for $500, this was paid into my account. The following week I submitted another withdrawal request for $2,100 which was processed as well.

It has now been 4 weeks since the last withdrawal was processed and the only response from the casino is that there are unexplained delays and my withdrawal will be processed as soon as possible. It’s been three weeks now with the same response.

i should have been able to request 10 withdrawals in the past month of $2,500 each to be paid out $25,000 however instead they have deliberately and without an explanation delayed this process.

Its misleading as the website says I can withdraw $2,500 per day with up to 3 active requests but I can’t actually withdraw anything.

4 weeks is not the same as the advertised 24 hours. The casino offers no valid support. If they process payments at the advertised rate it will take me 2 years to receive my money however if they process them at the current rate it will take 9 years.

I appreciate your help in assisting me.

Dear Skandito43, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

How much money have you requested for withdrawal this time?

Am I correct in assuming that you passed the full KYC verification?

Did you accumulate your winnings with or without a bonus?

Please forward me all the communication with customer support regarding the delay in processing your payout at veronika.l@casino.guru. Alternatively, you may post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika