The player from Australia won €10,000 but is facing issues with a withdrawal due to allegations of breaching the maximum bet while using a bonus. Despite believing these claims are incorrect and requesting his gameplay history as evidence, he is informed that it will take one to two months to receive this information.
SpinsUp Casino - Player’s withdrawal is delayed due to bet claims.
Amount: A$10,000
SpinsUp Casino
Safety Index:Fresh casinoSafety Index
We use the Fresh casino rating to identify new casinos, for which it's too early to see how they treat their players. We give this rating to casinos that are relatively new on the market, have low revenues, and not many player complaints.
Case opened
Current status
Waiting for Casino Guru to reply
6d 14h 10m 41s
Case summary
9 hours ago
Public
Public
10 hours ago
Hi so after winning 10000 the casino has come back saying that I have breached my Max bet will having a bonus which I believe is not possible after stating that I believe this is incorrect and requesting my game play history that will show were this took place. I have been told that it will take one /two months to get which I believe it ridiculous. As they seem to be able to review such information to say I breached it so I can't see why it takes so long to be able to provide that information.
Public
Public
10 hours ago
Hello xmltvg,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SpinsUp Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- What kind of bonus did you play with?
- Can't you access the betting history from your casino account?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
