SpinsUp Casino - Player's winnings have been confiscated.

December 29 I made a deposit for $34.56 (I believe with no bonus) I then proceed to withdraw $200 shortly after I recalled the transacthen and went to withdraw $800, kept playing and recalled that transaction for a total of $1000. Withdraw.

And I get an email from spinsup saying I placed a bet higher then the allowed for the bonus (max bet with bonus $7)which I font think i went any higher then that but also believe no bonus was used so the took my $1000 and left me with original deposit of $34.56

Dear msheeler86,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’ve encountered with your withdrawal, and I understand your frustration.

To help us investigate and resolve this matter, could you kindly clarify the following points:

• Could you confirm whether you received any bonus or free spins with your deposit, or was it a deposit with no bonus attached at all?
• You mentioned you don’t believe you exceeded the allowed max bet of $7, could you provide further details about the games you played, the bets placed, and the betting limits in these games?
• Could you share a screenshot or any other documentation showing your bonus history on your account? This will help us better understand the situation and verify the terms associated with any potential bonus.

Your cooperation is crucial in helping us move forward with your case. Without this information, we won’t be able to fully investigate the issue or assist you effectively.

If you have any relevant communication or documents that could help, feel free to forward them to me at petronela.k@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!