SpinsBro Casino - Canadian player is unable to withdraw winnings due to verification issues.

my account sais im verified when i won money after i passed wagering my withrawable balace was 3500 and my account reads im verified when i went to withdraw it wouldnt let me sais im not verified did eerything they asked still nothing been a few weeks since and have played balance but i wanted to withdraw my fund and tries 30 times to every day

Dear Theo89,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• Could you please share the error you are experiencing when attempting to withdraw winnings?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Looking forward to hearing from you.

Best regards,

Tomas

Dear Theo89,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.