Hello simongoldsmith1,
I'm Michal and I have taken over your complaint. I have reviewed your case and Just so you know Spins Deluxe Casino was not much cooperative in solving player complaints with us in the past, however I will try to contact the casino to shed more light on this matter.
We would like to invite Spins Deluxe Casino to join the conversation.
Dear Spins Deluxe Casino,
Can you please provide more information on why the player's withdrawal was not processed? If there was a bug as you mentioned in the email sent to the player previously, can you share more information about this?
Hello simongoldsmith1,
I'm Michal and I have taken over your complaint. I have reviewed your case and Just so you know Spins Deluxe Casino was not much cooperative in solving player complaints with us in the past, however I will try to contact the casino to shed more light on this matter.
We would like to invite Spins Deluxe Casino to join the conversation.
Dear Spins Deluxe Casino,
Can you please provide more information on why the player's withdrawal was not processed? If there was a bug as you mentioned in the email sent to the player previously, can you share more information about this?