HomeComplaintsSpinJo Casino - Player’s withdrawal has been delayed.

SpinJo Casino - Player’s withdrawal has been delayed.

Amount: Can$6,000

SpinJo Casino
Safety Index:Fresh casino
Submitted: 29 Jul 2024 | Case closed : 13 Aug 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 months ago

The player from Quebec had requested a withdrawal three weeks ago, but the casino had delayed payment using various excuses such as technical issues, verification, and too many winners. Despite daily communication with support and the VP manager, the withdrawal remained unprocessed. We attempted to gather additional information to assist in resolving the issue, but the player did not respond to the inquiries. As a result, the complaint was rejected.

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Public
3 months ago

casino is stalling on paying me with multiple excuses, technical, verification, waiting for payment provider, too many winners etc. I’ve tried talking to support everyday, also the VP manager who says there’s too many winners and the financial department can5keep up

don’t know what steps to take, please advise

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3 months ago

Dear derozariom,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

  • Could you please confirm that you have passed the KYC verification and when?
  • Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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3 months ago

Dear derozariom,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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3 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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