The player from Germany attempts to withdraw 4,180 euros from Spinight Casino after winning and having previously received a payout of 500 euros. Although he has been fully verified and his withdrawals are being processed, he has waited for two weeks without any progress.
Spinight Casino - Player's withdrawals are delayed.
Amount: €4,181
Spinight Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.8
Spinight Casino has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
6d 17h 44m 39s
Case summary
6 hours ago
Sensitive attachment
Sensitive attachment
10 hours ago
Translation
Hello,
On November 2, 2024, I deposited 500 euros at Spinight Casino using the first welcome bonus of 100% up to 500 euros.
https://spinight3.com/en/promotions/casino/welcome-bonus
After completing the wagering requirements, I was able to win a total of 4,680 euros.
500 euros of that amount have already been paid out.
So, I still have 4,180 euros remaining that I would like to withdraw.
I have been waiting for 2 weeks for my withdrawals of 500 euros each, dated November 5 and November 8, to be processed, but nothing has happened.
The live chat informed me that I have been fully verified and that my withdrawal is being processed. However, after a 2-week wait, my patience has run out.
I hope you can help me.
Automatic translation:
Public
Public
6 hours ago
Dear fowi30,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
When was the last time you communicated with customer support regarding the payout of your winnings? Have they explained the delay in processing your payment?
Is there any chance that your gameplay with the bonus is being investigated?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Casino Guru is examining the case
