The player from Switzerland has been accused of opening multiple accounts. After a closer examination, we ended up rejecting this complaint as unjustified.
Spinia Casino - Player has been accused of opening multiple accounts.
Amount: €500
Spinia Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 years ago
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4 years ago
Translation
My winnings were not paid out of 500 euros reproaching multiple accounts and it’s not true all of my winnings have been confiscated I think it's cheeky let spinia casino get your hands on it and play on another platform that is more serious Attention !! Fraud scam the casino does not play on this platform no recommendation from me who should stop playing there just ne cheek support equal to 0 0 stars it would continue to report so what is not at all people fooling thanks for nothing would never be there again and what the winnings are completely gone and the bonuses they have also taken everything away from me so no recommendation just the nerves kpputt made several hours discussed with the support for nothing will look further what can be done because you have to do something behind it not Mafia Casino that hope you lose everything !!!!
Automatic translation:
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4 years ago
Dear Nenad,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience.
We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address as yours? Have you redeemed any promotional offers in this casino in the past?
If there’s any relevant communication between you and the casino, please forward to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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4 years ago
Translation
Additional comments from the player:
"Hello, yes, my mother made an account with me, I and you have one on the same IP and yes, I think it's just wrong to confiscate all the winnings from the casino and can't do anything for it, simply depressing, thanks for the processing"
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4 years ago
Thank you very much, Nenad, for your reply. Could you please advise if you or your mother have activated any promotional offer when depositing funds into your accounts?
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4 years ago
Translation
Hello, yes, we had a bonus and an additional 25 free spins when making a deposit
Edited
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4 years ago
Both of you have redeemed the same promotion? Was the account of your mother verified?
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4 years ago
Translation
Yes both got the same and yes yours was checked too
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4 years ago
Thank you, Nenad, for getting back to us. I have checked terms and conditions, and this is what I found https://www.spinia.com/terms-and-conditions:
"In case the player has a duplicate account with bonuses, or same ID, or used few accounts in the same browser, or same playing scheme at both accounts, the casino reserves the right to terminate such accounts and withhold the winnings. If a customer avails of registration free spins while his/her county differs from the IP address, the administration of the casino reserves the right to terminate such accounts and withhold the winnings in order to avoid negative practice in the future.
If a customer or group of customers is suspected of abusing a promotion, Spinia Casino reserves the right to void the bonus and any winnings."
Please understand that breaching the terms led to confiscating the bonus winnings and it is an irreversible process. Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint. Thank you in advance for your reply and understanding.
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4 years ago
Unfortunately, after gathering all the necessary information we are rejecting this complaint us unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.
