The player from Poland requested a 300 PLN withdrawal from Spin City on June 21, 2024, but it remained in 'in process' status. Despite completing full account verification, customer service advised canceling the withdrawal or waiting. The issue was resolved as the player confirmed receiving the funds.
SpinCity Casino - Player’s withdrawal has been delayed.
Amount: 300 zł
SpinCity Casino
Safety Index:Above averageSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
Public
Public
4 months ago
Translation
Ladies and Gentlemen,
I would like to share my experience with Spin City. On June 21, 2024, I won PLN 300 and decided to withdraw these funds. Unfortunately, to this day my payment is in the "in process" status.
I have passed full account verification, so theoretically there should be no obstacles to transfer money to my account. Despite this, customer service representatives advised me to either cancel the withdrawal and place a new order, or wait patiently for the final status. In my opinion this is unacceptable as I am concerned that they are deliberately delaying the payment of my winnings.
I'm worried that I may not get my money in the end. This situation is very stressful and frustrating for me.
Best regards, Aron ****.
Edited by a Casino Guru admin
Automatic translation:
Public
Public
4 months ago
Dear Aron.Michalski,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Tomas
Public
Public
4 months ago
Translation
I received the funds, thank you for your help. Regards, Aron ****
Edited by a Casino Guru admin
Automatic translation:
Public
Public
4 months ago
Dear Aron.Michalski,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
