The player from Canada was frustrated with the delay in processing a 600 CAD withdrawal, which had not been processed despite being requested the previous Friday. Support advised the player to wait, and no verification request had been made yet. After multiple follow-ups, the player was asked to complete the verification process, which proceeded smoothly, and the withdrawal request was processed. The player confirmed receipt of the funds, resolving the issue.
SpinCity Casino - Player’s withdrawal has been delayed.
Amount: Can$600
SpinCity Casino
Safety Index:Above averageSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
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5 months ago
Dear Casino Guru, I'm really frustrated with the delay in my withdrawal. I requested to withdraw 600 CAD last Friday, and it's still not processed. It's been over 48 hours, and I haven't even been asked for verification yet. Support keeps telling me to wait, but this is taking too long.
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5 months ago
Dear LauraJohnson,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
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4 months ago
After reaching out to the support team multiple times, they eventually asked me to complete the verification process. Thankfully, everything went smoothly, and now my withdrawal request is underway. Fingers crossed, I'll have my money soon!
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4 months ago
I'm glad to hear that. Please let me know when you receive your winnings. If you do not receive them by next Friday, we will continue with the investigation. Thank you for your understanding.
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4 months ago
Dear Casino Guru, I have finally received my money. My issue is not valid anymore. Thank you very much.
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4 months ago
Dear LauraJohnson,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
