SpinCity Casino - Player’s winnings have been confiscated.

I played with bonus funds in quickspin and collected coins there in games then when the wagerer became 0 I wrote to chayut and made a screenshot that there is no wagerer and I can play I make a Deposit without a bonus I buy a bonus game in quickspin with these coins they win 5000 but I could not put them on withdrawal because the casino resumed wagering I wrote a complaint about this on Russian-language forums as these games are available for playing with a bonus and it is not clear why the casino resumed wagering. I lost these funds and a week later the casino sends me an email that they have sorted it out apologize return me the balance and withdrawal amount and fry the free spins again. I log in to my account but there is no money there. You can help me sort out this situation my mail at the casino ***@yandex.ru. All scrinshots communication with them are available but they are in Russian if necessary, I can provide. And in this casino, according to the rules, there are only 2 payouts per week for 60 dollars, that is, if you need to withdraw 300 dollars, you will wait 3 weeks. This is not the case in any casino where I play

Dear Kadrus2002,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Could you please send me all the relevant evidence together with the communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Thank you very much Kadrus2002 for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

We will now try to contact the casino to ask them to join here and help you resolve your issue.

Why was it necessary to give so many days before contacting them? I'm waiting for a response from the casino

It's always important to get as many info as we can from the player before we would try to contact the casino.

We haven't receive any answer from the casino yet. Please note, if we won't get any respond within the next 10 days, the complaint will be closed as unresolved, which could lead to casino's rating deduction.

Dear Kadrus,

I would also like to ask you to respond here regarding your complaint and not submitting new ones.

Thank you

Well. I created another complaint as there was a delay in payment from them I waited 5 days. But everything was decided and the funds were withdrawn

Dear Kadrus,

Do I understand it correctly that your winnings have been paid out and the complaint is resolved?

No they never answered me where is this money that they allegedly returned to me what is said in the letter to me

Unfortunately,

The casino did not respond to any of our request. I'm really sorry that we could not help you more but as the casino is not asnwering us, there isnt much we can do. Please do not hesitate to contact us if you will come across any trouble in the future. The complaint will now be closed as unresolved, which could lead to casino's rating deduction.