A player from Poland deposited 200 PLN at SpinCity, but the amount was never credited to her casino balance. Despite contacting customer support, the issue remained unresolved, causing frustration. After our advice, the deposit was eventually refunded to her card. The player decided to block her account to avoid future complications. The complaint was marked as resolved.
SpinCity Casino - Player’s deposit not credited.
Amount: 200 zł
SpinCity Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
Public
Public
3 months ago
Translation
Dear Casino Guru Platform, I would like to share my negative experience with Spin City. On Monday, May 22nd, I made a deposit of 200 PLN using Blik. The money was immediately deducted from my account, but it never appeared in my casino balance, and the transaction is still marked as "New" in the history. I contacted customer support right away, and they assured me that the issue was forwarded to the relevant department. Unfortunately, it's now the end of the week and I still haven't received any response or my 200 PLN back. This situation is absolutely unacceptable and is causing me a lot of frustration.
I kindly ask for your assistance in recovering my money and to warn other users about similar issues with Spin City.
Automatic translation:
Public
Public
3 months ago
Dear agrurieva,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
- Could you please advise if it was your first deposit in this casino?
- Please forward your payment receipt to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
3 months ago
Translation
Dear Mrs. Petronela
I would like to inform you that after my earlier complaint, my deposit of PLN 200 was finally refunded to my card. Although the wait was longer than expected, I'm glad the issue was finally resolved.
Nevertheless, I have decided to block my Spin City account to avoid future complications and frustration. I asked the casino to permanently block my account.
Thank you for your help in this matter and I hope that my experience will serve as a warning to other users to avoid similar problems in the future.
Automatic translation:
Public
Public
3 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, agrurieva, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
