The player from Germany fails to withdraw his winnings of 6,000 euros from Spin.city after his account gets suspended due to claims of having multiple accounts, which he denies.
SpinCity Casino - Player’s account is closed over alleged multiple accounts.
Amount: €6,000
SpinCity Casino
Safety Index:Above averageSafety Index
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Case opened
Current status
Waiting for Casino Guru to reply
6d 21h 45m 0s
Case summary
2 hours ago
Public
Public
8 hours ago
Translation
Hello, I've been a customer at spin.city for 4 or 5 years, and I've made enough deposits. Recently, I was lucky enough to win something, so I made a withdrawal request for 5,000 euros and then another for 1,000 euros. Then, when I tried to log in, I couldn't because suddenly my account was suspended due to allegedly having multiple accounts. But I don't have any others. What should I do?
Automatic translation:
Public
Public
4 hours ago
Dear Baddy86,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
- Could you please advise if you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
