SpinCity Casino - Player's account has been closed with no explanation.

the casino spin.city has locked me out of my account now for over two months and do not reply to me, chat just says suspicion of fraud which is absurd... i won a big amount on their site, i believe an amount of about 9900 and they refuse to open my account and pay me... i have done nothing wrong, they have no problem taking my deposit but as soon as you win , they cry and dont want to pay, please help me retrieve my funds from this shady site... they have showed absolutely zero proof of any wrongdoing

Dear Smoochiejr69,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please forward me the email you received from the casino after your account was blocked? My email address is veronika.l@casino.guru.

Could you please specify what types of games you played?

Did you accumulate your winnings with or without a bonus?

Did you pass the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika