Spinbookie Casino - Player's withdrawal is delayed.

Hi, spinbookie delays my withdrawals every month. I can only withdraw 20 000nok every time and they process it only once a month, if even that. I have a big balance and it will take years for them to send my funds if this continue in this pace. Hope for help from all parties involved.

Dear Jmann,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinbookie Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please share screenshot evidence of your withdrawal requests and the frequency in which they were processed?
• Have you discussed the issue with the casino? Have they offered any justification for the amounts and frequency of your payouts?
• Could you please share your interaction with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

-Could you please share screenshot evidence of your withdrawal requests and the frequency in which they were processed?

Sent to tomas@casino.guru through email.

-Have you discussed the issue with the casino? Have they offered any justification for the amounts and frequency of your payouts?

Yes. They say a withdrawal should take 2-5 days to process, but is more like 30 days. Always excuses that the department is looking to at it. Seems like of more of a delay tactic than anything else.

-Could you please share your interaction with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Sent to tomas@casino.guru

Thank you very much, Jmann, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello Jmann,

I'm Michal and I have taken over your complaint. I have reviewed this case and I will contact the casino to shed more light on this matter. Just so you know, we have received complaints about long withdrawal delays before and it seems that it is nothing unusual for Spinbookie Casino to take more than the appropriate time to process withdrawals, however, so far all the withdrawals have been processed

We would like to invite Spinbookie Casino to join the conversation.

Dear Spinbookie Casino,

I would appreciate it if you could provide details concerning the delay in the player's withdrawal. What measures can be taken to accelerate the withdrawal process?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi Jmann,

We apologize for the delay in processing your withdrawal, and can confirm it has been done now.

Regards,

Spinbookie

Thank you for your response, Spinbookie team.

Dear Jmann,

Please let me know once you successfully receive your withdrawal so that we can consider your complaint resolved or fi you require assistance with anything else.

Hi. Received. I have another withdrawal pending for a week. Close to sending that @spinbookie ?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi Jmann,

Based on what I can see the latest withdrawal request has been processed now. So hopefully the funds have been received already, if not they should be with you soon.

Regards,

Spinbookie

Dear Jmann,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi, I have waited 10 days for my withdrawal

Dear Jmann,  

I acknowledge that the withdrawal process has been somewhat sluggish. Have you received all of your withdrawals, or are there any that remain pending?

Dear Jmann,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Jmann,

Although it seems as though the issue has been clarified/addressed, as we haven't had a further response from you to confirm this, or if you need any further assistance, we are, unfortunately, forced to reject this complaint. I would like to thank the casino team for their cooperation.

Don’t hesitate to contact us, Jmann if you run into any issues with this or any other casino in the future and we will try our best to help.

Best regards,

Michal

Casino Guru