The player from Germany had won 3000 euros at Spinarium Casino but had his account blocked due to alleged fraud after verifying two bank accounts for withdrawal. He asserted that he had won fairly and sought to receive his winnings. We concluded we couldn't help, as the player did not adhere to the casino's rules regarding account and payment method ownership. Consequently, the complaint was closed without resolution.
Spinarium Casino - Player's account is closed due to alleged fraud.
Amount: €3,000
Spinarium Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 week ago
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3 weeks ago
Translation
Good day, I won 3000 euros at Spinarium Casino. I worked with support to verify two bank accounts for withdrawal, but on Monday, I was blocked due to alleged fraud, which is not true. I won fair and square and just want to receive my winnings.
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3 weeks ago
Dear alicia651,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinarium Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly was your account blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Could you please share your communication with the casino regarding the allegations against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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3 weeks ago
Translation
I played this casino on the 4th and 5th of October 2024, otherwise I don't play this kind of thing, then on the 7th of October I was blocked, I have a witness that I definitely didn't do anything illegal, she deposited the 20 euros or at most 30 euros for me with her Mastercard, which I can also send to you from your bank, many thanks
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2 weeks ago
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Good day, I wanted to ask if there is any news about spinarium casino and my 3000 euros, that would be almost like Christmas if you could do something about it, greetings André
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2 weeks ago
Thanks for your patience.
Do I understand correctly that between you and your girlfriend, you only have 1 player's account in the casino?
Have you used your girlfriend's bank account to deposit money into your player's account?
Thanks in advance for your reply.
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2 weeks ago
Translation
Good day, I registered under your name because you transferred the money but I played and then unfortunately won, which I didn't expect, so I entered your and my own bank account for the payout and had it verified with support, but on Monday the blocking came
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1 week ago
Dear alicia651,
Please understand that you should use exclusively your personal information, your money, and a payment method in your name when playing in online casinos. Failure to do so will give online casinos justification to confiscate any balance. This is a rule you should never break. If you happen to break this rule we might not assist you. https://casino.guru/fair-gambling-codex-for-players
(...)you should only need to follow these rules:
Only use your own name and correct personal details (address, contact information, etc.) when creating a casino account.
Only use payment methods (bank accounts, credit cards, etc.) held under your own name. (...)
Unfortunately based on your description of events we are compelled to close your complaint as unjustified.
Please let me know if there is information I misunderstood or overlooked, otherwise, I'll close the complaint.
