Spinarium Casino - Player's account has been blocked.

Dear Sir/Madam,

I recently won some money, but my account has been blocked, and now I am unable to access the chat as well. They claim that there are multiple accounts registered under my name. How can I unblock my account? I am awaiting your response. Thank you in advance.

Dear asalet, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Could you please advise if you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

Yes, they were also blocked after membership. I want my 1333 euros.

Do I understand correctly that you created multiple accounts in this casino?

No, I have 1 account and my son has a separate account

Do you and your son use separate devices when accessing the casino? Do each of you deposit with your own payment method? Do you both play with bonuses? Do you play the same or similar games? Are both of your accounts verified?

Dear asalet,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.