The player from Poland had experienced withdrawal delays from the casino. Despite her attempts to withdraw funds to a card number and two different settlement accounts, the funds were either returned or had remained under review. The casino's support had advised her to wait and had not requested any verification documents. The player confirmed that the casino had eventually paid out the winnings to her account without requiring verification. We marked the issue as resolved.
Spinanga Casino - Player struggles with delayed payout.
Amount: 1,800 zł
Spinanga Casino
Safety Index:Very highSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
Public
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6 months ago
Translation
They haven't been paying out for 2 weeks. The funds have been returned to the gaming account twice, and now they're under review again for the fifth day. The support team keeps saying that I have to wait. I've tried withdrawing to a card number and two different settlement accounts. They have not requested verification documents; they say that if needed, an email will be sent.
Automatic translation:
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6 months ago
Dear f5ns9rf9bm,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you been advised why you can’t withdraw your winnings?
- Is it an internal casino system issue, or it’s related to your account only?
- Is any withdrawal currently pending in your account?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
Looking forward to hearing from you.
Best regards,
Tomas
Public
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6 months ago
Translation
1 card number was rejected, the money was returned to the game account, technical support gave a recommendation to withdraw to the current account
2 to the current account was rejected by the financial department🤷🏻♀️, the money was returned to the game account
3 withdrawal is in the process of processing from 7.05, they constantly say you need to wait, and the account does not need verification
Automatic translation:
Public
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6 months ago
Translation
Good evening. They paid into the account, but did not verify it.
sorry to bother you!
Automatic translation:
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6 months ago
Dear f5ns9rf9bm,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
