The player from Greece requested three withdrawals 12 days ago but they haven't been processed yet.
Spinanga Casino - Player's withdrawals are delayed.
Amount: €500
Spinanga Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case opened
Current status
Waiting for Casino Guru to reply
4d 23h 57m 3s
Case summary
2 days ago
Public
Public
3 days ago
Translation
I requested three withdrawals 12 days ago, and all they tell me is to be patient... unacceptable...
Automatic translation:
Public
Public
2 days ago
Dear mariaangelikiaxiotou,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
