Spinanga Casino - Player's withdrawals are delayed.

I requested three withdrawals 12 days ago, and all they tell me is to be patient... unacceptable...

Dear mariaangelikiaxiotou,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Yes, my account has been identified and they tell me that everything is fine from my side and I just need to be patient..I have not received any relevant information asking that I have to do something...no in the past I have not made withdrawals from this particular site ..first time.

17 days today and they still tell me to be patient

Thank you very much, mariaangelikiaxiotou, for providing the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear mariaangelikiaxiotou,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Spinanga Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Spinanga Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response!

Best Regards,

Romi

Hello mariaangelikiaxiotou,

We hope you find this email well.

We are happy to confirm that your withdrawal has been processed, and the money has been sent from our side.

The funds can take 3 - 5 working days to appear in your account, however, this is subject to the payment method used and your bank standards.

If you have any additional questions, please, do not hesitate to contact us via email support@Spinanga.com or via Live Chat.

Best wishes,

Spinanga Team.

Hello all.

Thank you, Spinanga Team, for the information.

Dear mariaangelikiaxiotou, could you please confirm whenever you get the payment?

Thank you in advance.

Best regards,

Romi

I received them

Thank you, mariaangelikiaxiotou, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Romi

Casino.Guru