The player from Italy has a canceled withdrawal request without consent and worries about reliability issues with the casino. He submitted a new request but expressed frustration over ongoing problems only occurring during withdrawals.
Spinanga Casino - Player’s withdrawal request is delayed.
Amount: €200
Spinanga Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case opened
Current status
Waiting for Casino Guru to reply
6d 4h 35m 22s
Case summary
19 hours ago
Public
Public
2 days ago
Translation
Hello, my withdrawal request was canceled without my consent. I have submitted a new withdrawal request. They told me that, coincidentally, there was an error created by the provider! Funny how these issues don't arise when depositing, but when you make a withdrawal request, all the problems in the world surface. The level of reliability and security is not high at all. They always try to make you lose everything! And here I am, still waiting for my withdrawal, hoping it won't be canceled without reason. The level of reliability is very low, far from high!
Automatic translation:
Public
Public
yesterday
Dear Gambleroppo,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Could you please specify when exactly you made your current withdrawal request?
Have you made any successful withdrawals before?
Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
Casino Guru is examining the case
