Spinanga Casino - Player’s withdrawal request is delayed.

Hello! I made my first withdrawal request on June 17th, which was 14 days ago. However, the initial request was rejected, and I was instructed to change the withdrawal method. Due to the long delay, there has still been no resolution, and the live chat keeps promising that the issue is a priority and is being addressed, and they urge me to be patient. Now, after two weeks, my patience has run out, and I need assistance to successfully complete the withdrawal.

Dear mikoppirkka,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please advise if you currently have any pending withdrawal requests in this casino?

Have you changed the withdrawal method as suggested by customer support?

Could you kindly confirm if you passed the full KYC verification and that your new withdrawal method has been verified as well?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi! A new withdrawal attempt is pending from 25.6. The withdrawal method has been changed to bank transfer CC as advised. There has been no KYC confirmation, hardly needed when the amount is not insanely large. The deposit was also made through a verified bank account. So there shouldn't be a problem. The problem is that, despite numerous requests, nothing has been done about the withdrawal.

Hey! And it occurred to me that live chat is really fickle. Some people there claim that they tell the entity that manages the money that the withdrawal is urgent, while another says that nothing can be done, so there is a lot of contradiction. But today it will be 16 days since I tried to withdraw money from the game account for the first time. And that is unacceptable!

Since your current withdrawal request was submitted only a week ago, I suggest you wait another week for your payment to arrive. If you don't have your winnings by July 9, please let me know and we will intervene.

It can't go like this, that the withdrawal is rejected for some reason (not your own) and then you have to wait again even though it was also really delayed and now it has been delayed. No human activity at all.

I understand your dissatisfaction; however, in cases like these, we can only wait. Could you please let me know if you received your winnings, or should we continue with the investigation?

Dear mikoppirkka,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.