The player from Greece had experienced a delay with his withdrawal request from Spinanga. The withdrawal process had not advanced even after 10 days and the casino's responses to his queries had been automated. The player had also stated that he had not undergone account verification since the casino had not required it. However, the issue was resolved when the player confirmed that his withdrawal had been completed. Consequently, we had marked the complaint as 'resolved' in our system.
Spinanga Casino - Player’s withdrawal is delayed with no progress.
Amount: €500
Spinanga Casino
Safety Index:Very highSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
7 months ago
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7 months ago
Translation
Good morning. I have made a withdrawal request at Spinanga (the winnings come from sports betting and not from the casino - I'm not sure if this is relevant) 10 days ago and while it is supposed to be completed within 1-3 days, mine has not only not been completed, but it has not even advanced to the next processing stage. The unacceptable part is that they never responded to the emails I sent, and the customer service always gives me a copy-paste response saying it will be completed as soon as possible and to be patient. I should note that I have not verified my account because I am told that it is not necessary and therefore it does not give me the option to upload documents. I just mention this because I do not know if it affects anything.
Automatic translation:
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7 months ago
Dear gadalf35,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.
As you might know, our Complaints Resolution Center Casino.Guru, deals with the complaints regarding online casinos only, not sports betting. However, since this issue seems to be related purely to a delayed withdrawal, we will try to help you.
- Have you ever received any payments from this casino?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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7 months ago
Translation
Good evening and thank you for your prompt response!the withdrawal completed a while ago so the problem is solved!!Thanks again
Automatic translation:
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7 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, gadalf35, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
