The player from Greece made a withdrawal request on 17/6/2024, but it hadn't been processed despite the 3 business days mentioned. Repeated contacts with customer support only resulted in being told not to worry. The Complaints Team advised patience and cooperation, stating that delays could occur due to KYC verification or high volumes of requests. The player later confirmed that the withdrawal had been processed, and the complaint was marked as resolved.
Spinanga Casino - Player's withdrawal is delayed.
Amount: €300
Spinanga Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 week ago
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1 week ago
On Monday, 17/6/2024, I made a withdrawal request, but it has not been processed yet. I have repeatedly contacted customer support, but all they say is not to worry and that my money is safe. Despite the 3 business days they mention for processing, they continue to tell me not to worry.
How can this casino receive such high ratings?
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1 week ago
Dear georgepapasphone,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
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1 week ago
Translation
Good evening Veronica,
My account was never asked to be verified, why should I wait 14 days since they say 3 days on their page, but also in the conversations I've had with them they always say 3 days, not 14.
Finally, it is not possible for this casino to have a 9.5 rating.
Automatic translation:
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1 week ago
Translation
Good evening,
The withdrawal request has been processed. Please close the request.
Automatic translation:
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1 week ago
Dear georgepapasphone,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
