Spinanga Casino - Player's withdrawal has been delayed.

Good day, on the 25th after winning 1200€, I have spent the whole week writing to the casino almost constantly. I feel scammed as I constantly receive the same copy and paste responses telling me that the withdrawal would be approved in 1 to 3 business days. Yesterday, driven by the same helplessness, I spent everything and closed the page. I find it shameful that they keep you waiting so many days for a withdrawal. I will never spend a single euro there again. I have played at many casinos and they always had transparency, and I have never had a problem withdrawing my winnings.

Dear Gameover87,

Thank you for submitting your complaint. I am sorry to hear about your negative experience with Spinanga Casino and I understand your concern. However, it is common for withdrawals to take several days or even weeks to be fully processed. This means that it may take some time before your money appears in your account. The delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. Therefore, we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

I understand that waiting several days for a withdrawal can be challenging and frustrating. Unfortunately, since you played away your balance, we are unable to assist you. In the future, if you experience any difficulties with a casino, please submit a complaint on our website before spending all your accumulated winnings.

Please let me know if there is anything else I can assist you with, or if this complaint may be closed.

Thank you for your understanding.

Best regards

Veronika

Dear Gameover87,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I think they should respect withdrawal days just as deposits are made instantly. I think they use it as a method for you to spend your balance, which is why they keep you waiting for days to collect the prizes.

I understand your dissatisfaction with the lengthy withdrawal processing times. Could you please advise if you received your winnings?

No, I was waiting almost a week and it wasn't even approved, it appeared in review.

Is your withdrawal request still shown as pending? Can you please send me a screenshot of your transaction history from your casino profile?

No, after a week of waiting I spent it all, I was chatting every day at every hour for a week. I already gave it up for lost and spent it

I am sorry to hear that you played away your entire balance. Due to this reason, we are unable to assist you any further and this complaint will be rejected.

Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards

Veronika

Casino Guru