The player from Greece made a withdrawal request on 04/07, but after 6 business days, it had not been processed. The finance department had not responded, and live chat interactions were unhelpful. The player was advised to wait 14 days before escalating the complaint. After the extended period, the player failed to respond to follow-up questions. Consequently, the complaint was rejected due to the lack of response from the player.
Spinanga Casino - Player’s withdrawal has been delayed.
Amount: €450
Spinanga Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
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2 months ago
Translation
I made a withdrawal request for Visa on 04/07.
It has been 6 business days and still nothing. The money is in my account and the matter is not progressing. They keep deceiving me. These people are frauds and thieves, and I am shocked that there is no oversight. They should be in prison. I have not received a response from the finance department, and when I try the live chat, they keep mocking me. What else can I do?
Automatic translation:
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2 months ago
Dear Olypmiakos,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Tomas
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2 months ago
Translation
I will wait another 4 days and let you know still nothing at all
Automatic translation:
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2 months ago
Translation
We arrived on 15/07 and as of 04/07 I have withdrawn nothing yet if this continues I will be putting a lawyer on the bums I have been involved with
Automatic translation:
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2 months ago
Have you received your payout?
Did you achieve your winnings with the help of a bonus?
Could you please share your recent communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
