Spinanga Casino - Player’s withdrawal has been delayed.

I made a withdrawal request for Visa on 04/07.

It has been 6 business days and still nothing. The money is in my account and the matter is not progressing. They keep deceiving me. These people are frauds and thieves, and I am shocked that there is no oversight. They should be in prison. I have not received a response from the finance department, and when I try the live chat, they keep mocking me. What else can I do?

Dear Olypmiakos,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

I will wait another 4 days and let you know still nothing at all

We arrived on 15/07 and as of 04/07 I have withdrawn nothing yet if this continues I will be putting a lawyer on the bums I have been involved with

Have you received your payout?

Did you achieve your winnings with the help of a bonus? 

Could you please share your recent communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Dear Olypmiakos,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.