The player from Italy had been waiting for a withdrawal of €490 from Spinanga for four days. Despite having been informed that the process takes 3-5 business days, the player was distressed as the money had not been received yet. We had advised the player to wait for 14 days for the withdrawal process to be fully completed. After expressing his desperation, the player confirmed that the money was received after five days. We then closed the complaint as it was successfully resolved.
Spinanga Casino - Player's withdrawal has been delayed.
Amount: €490
Spinanga Casino
Safety Index:Very highSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
8 months ago
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8 months ago
Translation
HELLO, I HAVE BEEN WAITING FOR MY WITHDRAWAL OF €490 FROM SPINANGA FOR THE PAST 4 DAYS. THEY TOLD ME IN CHAT AND VIA EMAIL THAT IT WOULD TAKE BETWEEN 3 TO 5 BUSINESS DAYS THEN THE CHAT AUTOMATICALLY CLOSED. I'M DESPERATE. NOT TO MENTION, I HAVE A POSTEPAY CARD BRANDED WITH VISA. 4 DAYS AND STILL NO MONEY.
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8 months ago
Dear uselli54,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
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8 months ago
Translation
EXCEPT THAT I HAVE NOTHING TO EAT AT THE TABLE. AND I WORKED FOR THE MONEY TO GET IT. I HAVE NEVER SEEN A DELAY LIKE THIS. THE OTHER SITES WHEN YOU WITHDRAW FROM THE GAME ACCOUNT ARE ALREADY ON THE CARD WHILE SPINANGA DELAYS IN PROCESSING. I AM DESPERATE.
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8 months ago
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AS YOU CAN SEE IN THE PHOTO, 4 DAYS HAVE PASSED BUT STILL NO MONEY IN THE CARD.
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8 months ago
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STILL NO ACCREDITATION FROM SPINANGA. I HAVE STILL BEEN WAITING FOR 5 DAYS. ALL OF THIS IS ABSURD. NEVER HAPPENED.
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8 months ago
I fully understand your frustration, uselli54. However, I will set the timer for additional 8 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
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8 months ago
Translation
HOWEVER IT WAS FINALLY RESOLVED THANKS TO THE COMPLAINT I OPENED. THE MONEY ARRIVED YESTERDAY AT 11:16 AM. ONLY THIS THANKS TO YOU.
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8 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, uselli54, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
