Dear Kuki86,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Have you started playing with the bonus that was credited to your casino account today?
Could you please specify what bonus you received? Was it a deposit bonus, or a free no-deposit bonus? Please send me a screenshot or the link of it.
I hope we will be able to help you resolve this problem as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Dear Kuki86,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Have you started playing with the bonus that was credited to your casino account today?
Could you please specify what bonus you received? Was it a deposit bonus, or a free no-deposit bonus? Please send me a screenshot or the link of it.
I hope we will be able to help you resolve this problem as soon as possible. Thank you in advance for your reply.
Best regards
Veronika