HomeComplaintsSpinanga Casino - Player's withdrawal has been canceled multiple times.

Spinanga Casino - Player's withdrawal has been canceled multiple times.

Amount: €1,200

Spinanga Casino
Safety Index:Very high
Submitted: 14 Oct 2024 | Case closed : 28 Oct 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 weeks ago

The player from Spain faced issues with a withdrawal of 1200 euros that had been canceled three times. She reported that despite not using a bonus, the casino required her to play with the funds before withdrawing, and she noted a discrepancy in the amount shown as well. The Complaints Team was unable to resolve the issue due to a lack of response from the player to requests for additional information. Consequently, the complaint was rejected.

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1 month ago
Translation

Good morning,


I have a withdrawal of 1200 euros that has been canceled 3 times, and I haven't played with a bonus, just with my own money. Today, they gave me a bonus, and when I went to cancel it, I'm told that I can't withdraw my money until I've played, even though that money was already there. I have attached screenshots. I need help as it is a large amount. It shows 1317 when it should be 1200, and I have no active bonuses.

Automatic translation:
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1 month ago

Dear Kuki86,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Have you started playing with the bonus that was credited to your casino account today?

Could you please specify what bonus you received? Was it a deposit bonus, or a free no-deposit bonus? Please send me a screenshot or the link of it.

I hope we will be able to help you resolve this problem as soon as possible. Thank you in advance for your reply.

Best regards

Veronika



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1 month ago

Dear Kuki86,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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3 weeks ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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