The player from Greece had requested a withdrawal of 260 euros 10 days prior and it had not been processed. He had been assured that the money would be deposited promptly. The player reported that he hadn't been asked for identification by the casino. After the complaints team had advised waiting for 14 days since the withdrawal request, the player confirmed that he received his winnings on the 15th day. The issue had thus been resolved successfully.
Spinanga Casino - Player's withdraw is delayed.
Amount: €260
Spinanga Casino
Safety Index:Very highSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
7 months ago
Public
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7 months ago
Translation
Good evening, I have requested a withdrawal of 260 euros since March 25th
It has been 10 days and they are fooling me that the money will be deposited promptly
I am very upset
Automatic translation:
Public
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7 months ago
Dear redblackriots,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
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7 months ago
Translation
This casino does not ask me for identification
Automatic translation:
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7 months ago
As the 14-day period from the date you submitted your withdrawal request has now elapsed, could you please inform me whether you have received your winnings?
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7 months ago
Translation
Yes I received them on the 15th day
autovto casino should be avoided by all players
Automatic translation:
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7 months ago
Dear redblackriots,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
