Spinanga Casino - Player’s winnings are confiscated.

Well, i played with aviator game in the caisno!

I bet 75 eur, and i set automat if the plane hit the 1.03x, i finished the round!

The plane hit exactly the 1.03x, but i havent got anything!

You can see in the attachement with smaller bet, it's worked!

I contacted the casino, but they invastigate for more than 1 month! (I dont know what... you can see everything in my attachements)

Dear Vartyi,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinanga Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• When was the last time you were in contact with casino support and what did you discuss?
• Could you please share with me your communication with the casino in which they acknowledged the problem and launched an investigation? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas!

The last contact when the casino answered too: 13 Jan 2025 10:34:29

I have sent the communication with the casino to your e-mail address!

Thx

Gabor

Dear Vartyi,

I tested the game in demo mode on our website and from my point of view the setting of the game is such that when the threshold is set to the value as the plane 'flies away' the result is a loss:

https://casino.guru/aviator-play-free

Please let me know if there is any information I might have overlooked, otherwise the complaint will be closed.

Hi Tomas!

Then what invastigate the casino, why they just write me: "You're lost"? You have got the e-mails, they "invastigate"

Thanks for your reply.

I understand your concern, however, from our point of view, the game result is consistent with expectations, irrespective of the casino's investigation. The game's RTP (return to player) is below 100%. In a situation where you set the autoplay to 1.00 and the plane immediately 'flies away' with a game round result of 1.00 this also results in a loss not allowing the player to guarantee 100% RTP. This is analogous to your setting of 1.03 and the game round result of 1.03.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.