HomeComplaintsSpinanga Casino - Player is frustrated by slow withdrawals.

Spinanga Casino - Player is frustrated by slow withdrawals.

Amount: €250

Spinanga Casino
Safety Index:Very high
Submitted: 15 Aug 2024 | Case closed : 29 Aug 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 months ago

The player from Greece found the casino's withdrawal process unacceptable due to excessive delays, contrasting with other companies where funds transferred within 10-20 minutes. He expressed dissatisfaction with the overall communication as well. The Complaints Team was unable to investigate further due to the player's lack of response to inquiries, which resulted in the rejection of the complaint.

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3 months ago
Translation

At first glance, it may seem like a good casino, but the reality is that it is unacceptable due to very slow withdrawals. Other companies I play with transfer the money to my bank within 10-20 minutes.

One of the biggest advantages of a company is their withdrawal process, but these guys are unacceptable, as is their communication.

Automatic translation:
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3 months ago

Dear Paok1933,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem with Spinanga Casino. Please allow me to ask you a few questions to clarify the situation.

Could you please specify when exactly you submitted your most recent withdrawal request?

Have you made any successful withdrawals from this casino before?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

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3 months ago

Dear Paok1933,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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3 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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