The player from Germany tried to withdraw their winnings, but requests have been rejected. The player confirmed the money was received and the issue was resolved.
Spin247 Casino - Player's withdrawals have been canceled.
Amount: €300
Spin247 Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Dear Ladies and Gentlemen,
I would like to file a complaint for Casino Spin247.
I won €200 with real money on 05/04/2022. I then applied for a payout of €200. Unfortunately, you could only request a maximum of €100 as a payout. So I requested two withdrawals. These 200€ were processed on May 6th, 2022 and transferred to my account on the same day via instant transfer.
The KYC via HooYu was previously positively completed.
On May 5th, 2022 I made a real money deposit again and won €300. I then requested 3x100€ as a payout. On 05/09/2022 the status of these withdrawals changed from "pending" to "processed".
Unfortunately, the payment of the €300 did not reach me. I wrote to the support 3 days later. He asked me for the bank statements from 05/09/2022 to 05/12/2022. I sent this to support on May 13, 2022. They then changed the payouts 3x100€ from "processed" back to "pending".
On 05/18/2022 they switched the payouts back from "pending" to "processed". Unfortunately no payment has arrived yet.
I wrote to support again last night. Today I got an answer that the last withdrawal failed.
I couldn't be told why it failed.
It seems that the payout from May 18th, 2022 failed again. Otherwise the 300€ should have been with me.
What is strange is that the first payout of €200 worked.
I've been waiting for my win for 15 days now.
Automatic translation:
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2 years ago
Dear Twice,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise which payment method to withdraw your winnings have you opted for? Has it always been the same one?
Do I understand correctly that you didn't play with bonuses?
If there is any other relevant communication between you and the casino, please, forward it to kristina.s@casino.guru, or alternatively, post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
Many thanks for the answer.
I would like to emphasize once again that the payments are shown as processed. But they don't arrive at my bank account.
No payment received until May 20th, 2022!
All withdrawals were requested using the bank transfer method.
I had played without bonuses. Real money only
I also feel like Spin 247 is blocking me on their site. I can hardly log in. I have to install a new browser every time so that I can log in.
what is new on this page of Spin247 since today:
From May 27th, Spin247 will only be available in Canada and South Africa. You should pay off your balance now.
Unfortunately, my 300 € do not arrive. I hope you can help me.
The casino has received my bank details several times. Account statements have also been sent several times.
Many Thanks
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2 years ago
Thank you very much Twice for your reply. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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2 years ago
Hello Twice,
I will assist you with the complaint from now on. I went over the documents you submitted and will do my best to help you.
It's common to see online casinos enter and exit markets in some countries, what is important is that they should pay when they owe you.
I would like to invite representatives of Spin247 Casino into the discussion in order to resolve the issue with the withdrawal.
Spin247 Casino, could you comment on the status of the 300€ withdrawal? What steps should be made to ensure the transaction is received successfully?
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2 years ago
Hi Tomas,
We can confirm the payment of €300 was processed successfully on 25/05/2022. This will now take 1-5 working days to reach the player. Could you please confirm with the player if they have received the funds as of yet?
Spin 247
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2 years ago
Hello all,
thanks to Spin 247 for the reply.
Twice,
Please let us know whether the payment was received, and if nothing happens within a 7-day time, we'll investigate further.
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2 years ago
Translation
Thank you for the answers.
Unfortunately, I have not received any payment until now, May 28th, 2022, 1:40 p.m.
I sent my account statements from May 17th, 2022 - May 27th, 2022 again this morning at Spin247's request.
it is clear that the payment has not yet arrived.
The correct IBAN and BIC can also be seen on the account statements.
What can I do to finally get my winnings?
Many Thanks
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2 years ago
Translation
Something is unclear to me Spin247. It was always claimed that the payment was processed on 05/18/2022 and you are now writing on 05/25/2022 ?!
I just want my profit that I am legally entitled to.
Many Thanks
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2 years ago
Translation
Hello,
7 days have passed for me!
I didn't get the 300€!!!
I want you to pay me my winnings immediately!
Spin247 should prove that money was transferred to my account!!!
Send it to my account via SOFORT transfer! You have the bank details.
The first payout worked!
Why shouldn't the second payment work?
I ask for an opinion
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2 years ago
Spin247 Casino,
as the issue hasn't been resolved I ask that you double-check with your payment provider and provide an explanation or a solution to the issue. Much appreciated!
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2 years ago
Translation
06/06/2022
the 300€ are still missing! I have not received any money.
it's been exactly 1 month now!
I set a deadline until 09.06.2022!!!
If Casino Spin247 does not transfer the €300 to my account by June 9th, 2022, I will inform the licenser Curacao Gaming Commission and the MGA what kind of scammers Spin247 is.
You should finally answer here! You owe me 300€!!!
Automatic translation:
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2 years ago
We would like to ask the Spin247 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
