Spin247 Casino Review

The player from South Africa had deposited R600 into Spin247 Casino and was unable to play any games due to an error. Despite having contacted the support team and provided necessary documents, he had received no further communication and his account had been closed without explanation. The player had previously deposited and played several times since opening the account in November. We had attempted to mediate the issue but, due to Spin247 Casino's history of non-responsiveness, the complaint had been closed as 'unresolved', which negatively affected the casino's overall rating.

The player from South Africa had his account closed after he requested a withdrawal. The casino cited a routine security review as the reason but did not provide any further details. Even though he had passed verification and won without using a bonus, the player was unable to contact the casino and sought help to access his winnings. We had informed the player that due to the casino's history of unresolved cases, we were unable to proceed with this complaint.

The player from South Africa, a verified and long-time customer of 247spin Casino, had encountered a delay with his first withdrawal. After providing additional documents as requested by the casino, his account was inexplicably closed, and he had not received his winnings. We had attempted to mediate the issue, but due to the casino's history of non-responsiveness to our efforts, we were forced to close the complaint as 'unresolved'. This negatively impacted the casino's overall rating. We had advised the player to avoid Spin247 Casino in the future.

The player from South Africa had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout had not been received yet. She confirmed that her account had been fully KYC verified and her winnings were from her own deposit, not from any bonus. However, after 15 days of waiting, she found her account closed without any prior communication from the casino. The casino responded that the withdrawal had been approved and the account closure was due to a review by their security team. The player confirmed the receipt of her withdrawal, therefore, the complaint was rejected.

The player from South Africa had requested a withdrawal in December 2023, but it was still pending. The online casino support team had informed that players had been experiencing delays since December but had not provided an estimated time for resolution. This was the player's first withdrawal attempt. The player had confirmed that his account was successfully verified and his winnings were gained without an active bonus. The casino had indicated that they needed additional identification related to the player's deposit method. The player had had difficulties obtaining this documentation from his network provider. Despite our efforts to assist, the player did not provide the requested documentation and ceased communication. Consequently, we had to reject the complaint due to lack of further information.

The player from South Africa had issues with withdrawals made in December 2023 that were not paid out. Despite having contacted support numerous times, the player had received contradictory responses and the issue remained unresolved, despite provision of all necessary documentation. The casino claimed that the player had played through his balance, which the player did not confirm. We attempted to reach out to the player for further clarification, but received no response. As a result, we had no choice but to reject the complaint due to lack of evidence and communication from the player's side.

The player from South Africa had had a withdrawal request canceled. The player's account had been suddenly closed and their balance had been voided without a clear explanation. The player had claimed to have made successful withdrawals before and had been fully verified. The casino had stated that the account closure was due to the outcome of their verification process and it would not be reversed. The casino had later explained that the account was closed due to mobile telephone deposits not being cleared. Despite the player having provided an itemized bill showing deposits made, the casino had maintained the decision to close the account. The Complaints Team had attempted to mediate but the casino had not cooperated. The complaint had been marked as 'unresolved'. The player had been advised to contact the Gaming Curacao Authority.

The player from South Africa, who had previously passed KYC verification, had requested a withdrawal from his non-bonus winnings. He had contacted the casino's support multiple times over a month but was continually informed about delays. The casino later requested proof of deposits made in the past three months. However, the player had faced difficulties providing this proof as his deposits were made through a prepaid mobile plan, and his service provider couldn't provide the necessary statements. Despite his efforts to resolve the issue, the player was informed by the casino that he wouldn't be able to withdraw without proof of payment. Consequently, the player had asked the casino to deactivate his account and decided to close his complaint. We regretted that we couldn't assist further in resolving the issue.

The player from South Africa had experienced a 4-week delay with a withdrawal request from the casino. The player reported receiving repetitive responses about the payment team's involvement. The casino had requested additional documentation for verification, specifically itemized billing, which the player was only able to provide in January. After receiving the documents, the casino found discrepancies leading to the confiscation of the player's winnings and the closure of their account. We concluded that the casino's actions had been justified based on the evidence provided, leading to the rejection of the player's complaint.

The player from South Africa had been waiting for his withdrawal for over a week. The casino blamed technical issues but provided no information or solution. His withdrawal status was stuck on 'in progress' beyond the stated 1-4 day waiting period. The player confirmed that his account had been fully KYC verified and he had not had any previous issues with withdrawals. The issue was eventually resolved and the player confirmed that the case could be closed. We then proceeded to close the complaint as 'resolved' in our system.

The player from South Africa had been waiting for a withdrawal since November 18th, 2023. She had reported multiple unsuccessful attempts to get a clear response from the casino's support team, which consistently cited delays. The casino later closed her account, stating that she had failed to provide proof of deposits made via her mobile phone bill, a requirement due to regulatory responsibilities. They voided her withdrawals and closed her account in line with their terms and conditions. We had attempted to mediate but unfortunately, the player did not respond to our queries, leading to the rejection of the complaint.

The player from Peru had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn't been processed yet. The player's withdrawal attempts had been unsuccessful due to restrictions imposed by his bank, and the funds had been credited back to his casino account. The casino had advised the player to proceed with an alternative form of payment. The player then initiated a successful withdrawal to a different bank account. The casino confirmed that the withdrawal process had been completed and the funds should have been available to the player. Consequently, the issue was resolved and the complaint had been marked as 'resolved' by the Complaints Team.

A player from South Africa who won R150 000 is struggling to withdraw her winnings. Each time she tries to meet their verification requirements, the casino requests additional documents, including a contract and an optimized/itemized bill, which she cannot procure.

The player from South Africa had lodged a complaint about an unusually long withdrawal process despite the casino's claim of a 1-4 day withdrawal period. The player had also declared a misleading wagering requirement brought up by the casino and believed that the casino was intentionally delaying the payment. This had marked the seventh day of the process. The player's account was subsequently closed by the casino, which had cited inconsistencies in the documents provided by the player as the reason for closure. The casino had justified its actions by referring to its terms and conditions, which allowed it to close accounts and void withdrawals in case of suspected fraudulent activity. The player had disputed the casino's claims and asked why his account had not been closed earlier if he had violated any terms. We had requested evidence of the player's alleged violations from the casino. Due to the player's non-responsiveness and lack of clarification, we agreed with the casino's assessment that the player had not successfully completed the KYC and AML checks, leading to the rejection of the complaint.

The player from South Africa had requested a withdrawal of R5,000 from the online casino. However, despite the casino having marked the withdrawal as successful, the player had not received the funds, which led to confusion due to the casino's lack of clear information about the delay. The issue was eventually resolved, with the player confirming the receipt of his payment. Subsequently, we had marked the complaint as 'resolved' in our system.

The player from Brazil had won 35 reais using free spins and later requested a withdrawal of 300 reais. Despite having previously verified her account and documents, the casino had requested again for address confirmation which she complied with. However, her account was then terminated without any given explanation. The player had expressed frustration and seemed to have lost interest in pursuing the complaint. Despite efforts to communicate and extend the complaint's deadline, the player did not respond, leading us to reject the complaint due to lack of further information.

The player from South Africa reported that he had been waiting for over three weeks to receive his winnings. Despite having passed the KYC verification and having made successful withdrawals in the past, the casino's customer service had not been able to resolve the issue. However, after contacting our Complaints Team, the player confirmed that he had received his funds. We have since marked the complaint as 'resolved'.

The player from Brazil has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Brazil has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player decided he was no longer interested in resolving this complaint, therefore we closed it.

The player from Brazil is experiencing delays in withdrawing his winnings from the casino. After contacting casino and their affiliates we still weren't able to get a response. The issue has been resolved successfully.

The player from Canada has requested a withdrawal. Unfortunately, the payment seems to be delayed. The casino representative checked that the money had been paid out to the player but we received no confirmation or any other response from the player. We were forced to reject the complaint due to the lack of communication from the player's side.

The player's withdrawal is delayed for almost a month. We got in touch with the casino representative and received the confirmation that the money were paid out to the player, but the player didn't respond to our further attemptes to contact them, so we were forced to reject the complaint.

The player from Mexico requested a withdrawal. Unfortunately, the payment was delayed for a long time. The complaint was closed as 'unresolved' because the casino failed to reply and cooperate in resolving the complaint, but it was later reopened based on the casino's email. The player received the funds a few days after the casino informed us about the successful processing of the payment.

The player from South Africa requested a withdrawal 2 months ago, but he hasn't received it yet. Casino didn't respond. We've reopened the complaint per the Casino's request and the player stopped responding.

The player has deposited money into their account, but the funds seemed to be lost. A month after the complaint was submitted, the missing funds were credited to the player's gaming account. The complaint was closed as 'Resolved'.

The player from Mexico has been waiting for her withdrawal for 2 weeks. There was no response from the casino, so the complaint was closed as 'unresolved'. The complaint was reopened at the casino's request, and they stated that they originally couldn't make the payment due to some missing information. The casino then stated that the withdrawal was now being processed. The player received a payment but of an amount less than expected. The casino gave the reason for this as the winnings being capped as per the terms and conditions of the bonus. The player was asked to confirm they had used a bonus but then became unresponsive, so the complaint was eventually rejected.

The player from Spain had been waiting for 3 withdrawals to be processed for more than 1 week before submitting the complaint. In the meantime, the case was closed 2 times. However, later, the complaint has been reopened based on the casino's email. The casino already does not accept players from Spain, but it was able to process the payment. The player confirmed he received his funds. The complaint is resolved.

The verified player from Germany complained that after 3 weeks of the withdrawal request, his withdrawal was not processed. The player finally received the payment 2 weeks after the complaint was made. The complaint has been resolved.

The player from Germany has requested withdrawal of their Free Spins winnings a few days ago. It was not received. The player was advised to request a withdrawal of the maximum cashout according to the Bonus Terms and Conditions for the bonus, which is €80. He received payment within 5 days of requesting withdrawal, the complaint is resolved.

The player's withdrawal has been delayed without any explanation. The casino explained that there was a problem with the payment provider and after some time the player managed to receive the winnings.

The player from Germany has requested withdrawal a few days ago. It has been pending since. Even though we assumed that the issue has been resolved, without confirmation from the player, we were forced to reject this complaint.

The player from Bulgaria is experiencing difficulties withdrawing his funds due to limited availability of payment methods. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Germany has been waiting for her withdrawal for 3 months because she is struggling to complete the KYC. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Spain is experiencing difficulties withdrawing her No Deposit bonus winnings. The complaint was resolved as the player was able to withdraw his winnings, even thou she is unsatisfied with the overal casino experience.

The player from New Zealand has requested the withdrawal of No Deposit bonus winnings 2 weeks ago. It has been pending since. The casino refused to communicate with us, therefore we had no other option than close this complaint as unresolved.

The player from Germany had his withdrawal approved more than 2 weeks ago, but it has been pending since. The casino refused to comment on this case publicly, therefore we were forced to close the complaint.