Spin247 Casino Review

The player from South Africa had been waiting for a withdrawal since November 18th, 2023. She had reported multiple unsuccessful attempts to get a clear response from the casino's support team, which consistently cited delays. The casino later closed her account, stating that she had failed to provide proof of deposits made via her mobile phone bill, a requirement due to regulatory responsibilities. They voided her withdrawals and closed her account in line with their terms and conditions. We had attempted to mediate but unfortunately, the player did not respond to our queries, leading to the rejection of the complaint.

The player from Peru had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn't been processed yet. The player's withdrawal attempts had been unsuccessful due to restrictions imposed by his bank, and the funds had been credited back to his casino account. The casino had advised the player to proceed with an alternative form of payment. The player then initiated a successful withdrawal to a different bank account. The casino confirmed that the withdrawal process had been completed and the funds should have been available to the player. Consequently, the issue was resolved and the complaint had been marked as 'resolved' by the Complaints Team.

A player from South Africa who won R150 000 is struggling to withdraw her winnings. Each time she tries to meet their verification requirements, the casino requests additional documents, including a contract and an optimized/itemized bill, which she cannot procure.

The player from South Africa had lodged a complaint about an unusually long withdrawal process despite the casino's claim of a 1-4 day withdrawal period. The player had also declared a misleading wagering requirement brought up by the casino and believed that the casino was intentionally delaying the payment. This had marked the seventh day of the process. The player's account was subsequently closed by the casino, which had cited inconsistencies in the documents provided by the player as the reason for closure. The casino had justified its actions by referring to its terms and conditions, which allowed it to close accounts and void withdrawals in case of suspected fraudulent activity. The player had disputed the casino's claims and asked why his account had not been closed earlier if he had violated any terms. We had requested evidence of the player's alleged violations from the casino. Due to the player's non-responsiveness and lack of clarification, we agreed with the casino's assessment that the player had not successfully completed the KYC and AML checks, leading to the rejection of the complaint.

The player from South Africa had requested a withdrawal of R5,000 from the online casino. However, despite the casino having marked the withdrawal as successful, the player had not received the funds, which led to confusion due to the casino's lack of clear information about the delay. The issue was eventually resolved, with the player confirming the receipt of his payment. Subsequently, we had marked the complaint as 'resolved' in our system.

The player from Brazil had won 35 reais using free spins and later requested a withdrawal of 300 reais. Despite having previously verified her account and documents, the casino had requested again for address confirmation which she complied with. However, her account was then terminated without any given explanation. The player had expressed frustration and seemed to have lost interest in pursuing the complaint. Despite efforts to communicate and extend the complaint's deadline, the player did not respond, leading us to reject the complaint due to lack of further information.

The player from South Africa reported that he had been waiting for over three weeks to receive his winnings. Despite having passed the KYC verification and having made successful withdrawals in the past, the casino's customer service had not been able to resolve the issue. However, after contacting our Complaints Team, the player confirmed that he had received his funds. We have since marked the complaint as 'resolved'.

The player from Brazil has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Brazil has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player decided he was no longer interested in resolving this complaint, therefore we closed it.

The player from Brazil is experiencing delays in withdrawing his winnings from the casino. After contacting casino and their affiliates we still weren't able to get a response. The issue has been resolved successfully.

The player from Canada has requested a withdrawal. Unfortunately, the payment seems to be delayed. The casino representative checked that the money had been paid out to the player but we received no confirmation or any other response from the player. We were forced to reject the complaint due to the lack of communication from the player's side.

The player's withdrawal is delayed for almost a month. We got in touch with the casino representative and received the confirmation that the money were paid out to the player, but the player didn't respond to our further attemptes to contact them, so we were forced to reject the complaint.

The player from Mexico requested a withdrawal. Unfortunately, the payment was delayed for a long time. The complaint was closed as 'unresolved' because the casino failed to reply and cooperate in resolving the complaint, but it was later reopened based on the casino's email. The player received the funds a few days after the casino informed us about the successful processing of the payment.

The player from South Africa requested a withdrawal 2 months ago, but he hasn't received it yet. Casino didn't respond. We've reopened the complaint per the Casino's request and the player stopped responding.

The player has deposited money into their account, but the funds seemed to be lost. A month after the complaint was submitted, the missing funds were credited to the player's gaming account. The complaint was closed as 'Resolved'.

The player from Mexico has been waiting for her withdrawal for 2 weeks. There was no response from the casino, so the complaint was closed as 'unresolved'. The complaint was reopened at the casino's request, and they stated that they originally couldn't make the payment due to some missing information. The casino then stated that the withdrawal was now being processed. The player received a payment but of an amount less than expected. The casino gave the reason for this as the winnings being capped as per the terms and conditions of the bonus. The player was asked to confirm they had used a bonus but then became unresponsive, so the complaint was eventually rejected.

The player from Spain had been waiting for 3 withdrawals to be processed for more than 1 week before submitting the complaint. In the meantime, the case was closed 2 times. However, later, the complaint has been reopened based on the casino's email. The casino already does not accept players from Spain, but it was able to process the payment. The player confirmed he received his funds. The complaint is resolved.

The verified player from Germany complained that after 3 weeks of the withdrawal request, his withdrawal was not processed. The player finally received the payment 2 weeks after the complaint was made. The complaint has been resolved.

The player from Germany has requested withdrawal of their Free Spins winnings a few days ago. It was not received. The player was advised to request a withdrawal of the maximum cashout according to the Bonus Terms and Conditions for the bonus, which is €80. He received payment within 5 days of requesting withdrawal, the complaint is resolved.

The player's withdrawal has been delayed without any explanation. The casino explained that there was a problem with the payment provider and after some time the player managed to receive the winnings.

The player from Germany has requested withdrawal a few days ago. It has been pending since. Even though we assumed that the issue has been resolved, without confirmation from the player, we were forced to reject this complaint.

The player from Bulgaria is experiencing difficulties withdrawing his funds due to limited availability of payment methods. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Germany has been waiting for her withdrawal for 3 months because she is struggling to complete the KYC. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Spain is experiencing difficulties withdrawing her No Deposit bonus winnings. The complaint was resolved as the player was able to withdraw his winnings, even thou she is unsatisfied with the overal casino experience.

The player from New Zealand has requested the withdrawal of No Deposit bonus winnings 2 weeks ago. It has been pending since. The casino refused to communicate with us, therefore we had no other option than close this complaint as unresolved.

The player from Germany had his withdrawal approved more than 2 weeks ago, but it has been pending since. The casino refused to comment on this case publicly, therefore we were forced to close the complaint.