Spin247 Casino - Player’s withdrawal has been delayed.

I signed up using the 100 no deposit spins bonus on 5th March.

I wagered the bonus and made a withdrawal of $80 being the maximum allowed from a no deposit bonus. 

I contacted chat and provided identification as requested, I was told my withdrawal would be processed witin 5 days.  I am still waiting.

everytime I contact chat, I am cut off requiring I resubmit my information at least twice- I am fed the same information by every chat person - your withdrawa will be processed shortly and you will receiv sms notification - STILL WAITING!!!

I hav also been told the bonus money is $NZ - although there is no facility to deposit $NZ - depositS must be in USD.

In summary....DONT JOIN THIS CASINO!!!!! 

EXCESSIVE withdrawal times, poor customer service who treat you like you’re an idiot

Dear Dayna,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. We will contact the casino and ask them to shed some light on this matter, but, before we do that, could you please confirm, that you have passed the KYC (verification) process successfully? If you received any confirmation email from the casino, please forward it to petronela.k@casino.guru (together with any other relevant communication). None of the licensed casinos takes verification lightly and it might take few working days completing this thorough procedure. I hope I will be able to help you resolve this issue as soon as possible. Thank you very much for your reply.

Best regards,

Petronela

Hi Petronela

thank you for your response. 

to answer your question, I uploaded My drivers licence in the ID upload area. Prior to initiating a withdrawal,  I contacted chat to verify I could make a withdrawal and provided an electricity bill and bank statement for verification. This was on the day I registered (5th. March)

i have received no email, no call, and no sms at all from the casino.

Thank you very much Dayna for providing all the necessary information. I will transfer now your complaint to my colleague Kristína who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you 😊

Hello Dayna!

I am really sorry to inform you, that Spin247 has denied to comment on this case. The casino's support agent claims that only you as a player can contact them and ask for help and they won't discuss anything publicly. Unfortunately, you are not the first person to come across a problem with this casino, and we have no other option than to close this complaint as unresolved.

I apologize we couldn't help you, but when the casino refuses to cooperate (or to communicate with us), there is sadly nothing we can do.