Spin247 Casino - Player’s deposit has never been credited to their casino account.

I deposited 80 Rand on my spin247 account using instant eft on Sunday the money didn't clear up at my account and secondly when I communicate with them they told me they will refund me in 72 hours today haven't been communicating with me their ignoring me pls help me what should I do

Dear Maite,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be located and refunded back to your bank account or credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt along with any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Hope to get help they told me it will take 72 hours and I don't get hold of spin247 since this pending

I fully understand your frustration, Maite. I will set the timer for additional 7 days and if there’s no development by Monday next week, we will intervene.

As I mentioned earlier, if the money got lost during the transaction, it’s going to take some time before it’ll be located and refunded back to your bank account or credited to your casino account.

Let’s stay positive and wait for the good news regarding your deposit. Thank you in advance for your patience.

Thanks I'll hear from you keep me updated I don't mind waiting

Thank you very much for your understanding. I will check back with you on Monday.

Hello Maite,

Have there been any developments since our last conversation?

No development they only told me to send the proof of payment which I did but never get back to me

Thank you very much, Maite, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Maite,

I looked at your complaint and will do my best to help you. I would like to invite Spin247 Casino into this conversation. Casino, can you please specify what is the problem with the player’s deposit?

Ok I'll hear from them

We would like to ask the Spin247 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Curacao gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.