Spin Samurai Casino - Unjustified Delays and Account Closure Over 1 Ethereum Withdrawal Request

Since November 25th, I've encountered significant issues with Spinsamurai. After initiating a 1 Ethereum withdrawal, I waited 24 hours, then another day. Without explanation or prior request, my account was abruptly closed. This highly frustrating experience suggests an attempt to avoid resolving the withdrawal issue.

Despite no changes to my banking or crypto addresses, I've been forced to undergo a full KYC process again. I've provided over 500 identification documents daily, and after threatening legal action, they've claimed to have received all necessary documents but are delaying verification. This tactic is clearly intended to stall the process.

I demand immediate resolution of my withdrawal request and restoration of full account access from Spinsamurai

the worst part is the original reason for delay was they couldn’t withdraw my crypto back to the address I had deposited to them with they said only by bank account now I had withdrawn from my bank when I first kyc and also my deposit ethereum address was my binnance and they refused to credit me it in the currency which is illegal

Dear jonathondahl,

Thank you very much for submitting your complaint. I’m sorry to hear about the challenges you’ve faced with Spin Samurai.

To better understand your case and assist effectively, could you please provide the following details?

• Withdrawal Attempt: Have you received any specific explanation from the casino as to why the withdrawal to your Ethereum address was not processed?
• KYC Process: Could you clarify which documents you’ve already submitted, and have they provided any feedback about missing or incomplete documents?
• Communication History: Do you have any email correspondence or messages from the casino detailing their reasoning for the account closure or their refusal to process the withdrawal in Ethereum?

Please forward any other relevant communication and screenshots, including proof of your deposit, withdrawal attempt, and KYC submissions, to my email at petronela.k@casino.guru.

Your cooperation is crucial for us to proceed with this case and advocate on your behalf. Without your input and the necessary documentation, we won’t be able to thoroughly investigate the issue or assist you effectively.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.