Spin Oasis Casino - Player’s withdrawals have been delayed.

I am verified with Bali fortune and wondering why my withdrawals are Still pending from August.

Sick if getting same response in live chat and it's the same the next.time I jump on. I'm told they are busy and will getninbtouch with payments department.

Will I ever get my $7100,00 winnings?

Dear Silkysuperstar001,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawals.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but six weeks is really a long time. Do I understand correctly that payments are still pending inside your account without being processed? Have you accumulated your winnings with or without an active bonus? Have you received any winnings from this casino in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

PS: I have switched the complaint to Spin Oasis Casino since Bali Fortune is their VIP (invite-only) room.

Bali fortune have not paid me.out previously. I have confirmed that I am verified with them.

Withdrawals are Still pending.

The most frustrating part is I previously had multiple accounts and was caught

It was decided that all.would be shut down exceptnfor this one I can play.....if.i caught opening another account I would be banned for life.

I am following the rules and now left.woth nowhere else.to play...the only one I can won't pay me

Thank you very much, Silkysuperstar001, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello Silkysuperstar001

I'm Michal and I have taken over your complaint. I have reviewed your case and the fact that you were flagged by the casino regarding multi-accounting is not helping much, but despite this fact, from what I understand you were still allowed to continue to play with your "single" account, so if you didn't breach any rules, there should be no reason for the casino, to delay or not to pay you your winnings.

I will contact the casino to see if I can help.

We would like to invite Spin Oasis Casino to join the conversation.

Dear Spin Oasis Casino

Can you please provide some information regarding the player's withdrawal delay?

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Silkysuperstar001

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. We have sent numerous emails and tried to communicate with casino representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue were unsuccessful. There is not much that can be done now without the casino's cooperation.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino.

I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

We wish we could be of more help.

Best Regards

Michal

The casino can reopen this complaint anytime.