SpiderVegas Casino - Player’s criticizing false advertisement of bonus.

I made a $50 deposit to this online casino sure I received my cash from my welcome bouns but they haven't given me my free bouns spin the slot game that I was meant to get my free spins on wasn't available to me and they haven't given me another game to spin on and they keep telling me when a game comes up with free spins they will email me, now I'm no expert but you would think that they would just load my spins to a different slot game wouldn't you.

Dear Raewyn,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you been advised what was the exact reason why Free Spins couldn’t have been applied to your account?

Have you been advised when this could be fixed?

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

No I haven't had any response from spider Vegas.

Thank you very much, Raewyn, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Raewyn,

I'm Nick and I'll be assisting you from now on in your issue. I will now try to contact the casino and let them know about your issue.

Ok thanks very much for your help

Dear Raewyn,

Unfortunately, we could not reach the casino yet but we will be keep trying. The timer will be extended by 7 more days but if they will fail to provide any respond within the given time, the complaint will be closed as unresolved which may lead to casino's rating deduction.

Shock Horror I went to spider casino just to see if they would give me my free spins and to my very surprise they did I was amazed even though it took them a week or so to do it. But I can tell you this hell will be frozen before I ever,ever put my money into this very bad rip of casino again.

They finely gave me my free spins it took over a week

They only just gave me them about 10mins ago

Dear Raewyn,

I'm glad to hear that the bonus has been credited to you. However, if you still have a negative opinion about the casino, I would definitely not recommend you to play or deposit there anymore. You can always browse our site to find some recommended casinos for you. The complaint will be closed as resolved. Feel free to contact us again anytime you will have an issue with the casino.

Best regards,

Nick

Casino.guru