The player from Portugal is requesting a full refund as the funds have been lost in “fake slots”. After a closer examination, we ended up rejecting this complaint as unjustified.
SpiderVegas Casino - Player is requesting a full refund.
Amount: €30
SpiderVegas Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
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2 years ago
Hello
My deposit of 30 euros was lost in fake slots so my request is be refund in my deposit ,once lost like this is be rob
regards
Jorge M***
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2 years ago
Dear JMORE66,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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2 years ago
Translation
Good morning Petronela
Bearing in mind that this casino uses fake slots not offering any chance to the honest and random game player, I claim in my complaint the refund only of my deposit made.
more info:
netent-false slots-after server verification ,this does not match the server used by netent
play n go-fake slots-after server verification at this casino this does not match the one used by Play n Go
Amatic-fake slots-spin IDs do not match real Amatic game IDs
novomatic-false slots-Novomatic has been offering its games for many years in Portugal, in this casino they are available, the real Novomatic games give *resctriceted country* information when trying to play them in Portugal
Regards
Jorge M
Automatic translation:
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2 years ago
Unfortunately, we at Casino.Guru don’t deal with complaints related to the authenticity of games offered by casinos. I understand your point, but, sadly, we’re not in a position to help you. We are an independent online casinos database which acts as a mediator resolving players’ disputes. We have no authority to enforce the legality of rules.
Please let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint. I really wish I were of more help. Thank you.
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2 years ago
Translation
Good morning Petronela, sorry you can't help me but I understand, anyway it would be good to add to your information about this casino the fact that they use fake games, it would be a good warning for other players not to play in this fraudulent casino, losing their deposits without any chance of earnings
Regards
Jorge M.
Automatic translation:
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2 years ago
The last update of this specific casino has been made earlier this month and we included interesting facts in our review that have an influence on the casino rating https://casino.guru/spidervegas-casino-review#tab=js-tab-reputation. As you can see from all of the information in our review, SpiderVegas Casino is a bad online casino. We don't recommend playing at it and strongly advise you to stay away from it.
We’ve rejected this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.
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