Spicy Jackpots Casino - Player's withdrawal request is being delayed.

Made withdrawal request on 26th Jan and never received it contacted them o chat numerous times they kept saying 21 days ghats been and gone now they say its processing and the cut me off on chat.

Why are they not being shut down or blocked its not right at all.

Dear helengale268,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from Spicy Jackpots Casino. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues. 

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please forward a screenshot of your withdrawal request to petronela.k@casino.guru? 

Thank you in advance for your cooperation and reply.

Best regards,

Petronela

Hi thank you for your response ,I'm pretty sure I won't get a penny from them I'm more concerned about them having all my personal information.

I'd rather focus on getting them shut down than getting money from them ,they've clearly got no intention of paying out.

You deposit 20 and they take different amount out of your bank without saying prior ie 23 24 etc and I noticed underneath some of the transactions on my banking it said Nigeria and all different countries and amounts,seems odd.

They're doing as they like and getting away with it ,their address is fake ,they don't reply to email and they cut me off if I go on chat.

There must be a professional body that can take action against them.

Dear helengale268,

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Spicy Jackpots Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.

The casino can reopen this complaint anytime.